Terms of Service

Last updated: June 9, 2026

TERMS OF SERVICE

Octopus Creative Inc. Last updated: June 9, 2026

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING CREWRM. BY ACCESSING CREWRM.IO, CREATING AN ACCOUNT, OR USING ANY PART OF THE CREWRM PLATFORM OR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS OF SERVICE. IF YOU DO NOT AGREE, DO NOT USE CREWRM.

These Terms of Service (the “Agreement”) govern your access to and use of the CrewRM platform, including the AI Employees feature set, provided by Octopus Creative Inc. (“Octopus Creative,” “we,” “us,” or “our”).

If you are entering into this Agreement on behalf of a business or organization, you represent and warrant that you have the authority to bind that entity to these Terms, and references to “you” mean that entity.

1. Definitions

In this Agreement:

“Agreement” means these Terms of Service together with any Order Form, Proposal, or Statement of Work you have executed with Octopus Creative.

“Authorized Users” means the individuals you authorize to access and use the Platform under your account.

“Client Data” means any data, content, or information you or your Authorized Users input into, transmit through, or store on the Platform.

“Deliverables” means AI Employee configurations, automations, workflows, or other outputs created by Octopus Creative under an Order Form or Statement of Work.

“Documentation” means any user guides, help articles, or technical specifications Octopus Creative makes available for the Platform.

“Fees” means the subscription fees, one-time fees, and any other charges set out in your Order Form, Proposal, or as listed on crewrm.io/pricing.

“Intellectual Property Rights” means patents, copyrights, trademarks, trade secrets, moral rights, and all other intellectual property rights under the laws of any jurisdiction.

“Order Form” means a written order, proposal, or online checkout confirmation specifying the subscription plan and services purchased.

“Platform” means the CrewRM software-as-a-service platform, including the AI Employees feature set, hosted at crewrm.io and any related applications or APIs.

“Services” means access to and use of the Platform, plus any professional services described in an applicable Order Form.

“Subscription Term” means the subscription period specified in your Order Form, beginning on the start date and continuing month-to-month or for such annual term as ordered.

2. Access and Accounts

2.1 Account Creation

To access the Platform, you must create an account by providing accurate and complete registration information. You are responsible for maintaining the accuracy of your account information.

2.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials, including any passkeys, tokens, or other authentication methods. You are responsible for all activity that occurs under your account. You must notify us immediately through crewrm.io/contact if you suspect unauthorized access to your account.

2.3 Authorized Users

You may authorize Authorized Users to access the Platform under your account up to the user limits specified in your Order Form. You are responsible for ensuring your Authorized Users comply with this Agreement. Each Authorized User must maintain a separate set of credentials and must not share access with others.

2.4 Age Requirement

The Platform is intended for use by individuals who are at least 16 years of age and organizations that operate lawfully. You represent that you meet this requirement.

3. Services

3.1 Platform Access

Subject to the terms of this Agreement and timely payment of Fees, Octopus Creative grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Platform during the Subscription Term for your internal business purposes.

3.2 AI Employees

The Platform includes or may include access to AI Employees: named, purpose-built AI agents (such as Paige, Stella, Jasper, Maeve, and others in the Octopus Creative AI Employee roster) that can be configured to perform defined business functions including communications, scheduling, client management, and workflow automation.

AI Employees operate based on the configuration and data you provide. You are responsible for reviewing, approving, and supervising all AI Employee outputs before those outputs are acted upon or communicated to third parties. Octopus Creative does not warrant that AI Employee outputs will be accurate, complete, or fit for any particular purpose without your review and oversight.

3.3 Professional Services

If your Order Form includes professional services such as AI Employee deployment, configuration, or strategy work (collectively, “Professional Services”), those services are governed by the additional terms in any Statement of Work or Proposal, which are incorporated into this Agreement by reference.

3.4 Modifications

Octopus Creative may update, modify, or discontinue features of the Platform at any time. We will provide at least 30 days’ notice for material changes that substantially reduce core functionality. Minor changes, bug fixes, and security updates may be deployed without prior notice.

3.5 Downtime

Octopus Creative will use commercially reasonable efforts to maintain Platform availability but does not guarantee 100% uptime. Scheduled maintenance will be communicated in advance where feasible.

4. Fees and Payment

4.1 Fees

You agree to pay all Fees as specified in your Order Form. All Fees are in Canadian dollars unless otherwise stated. Fees are exclusive of applicable taxes.

4.2 Billing

Platform subscription fees are billed monthly or annually in advance, as specified in your Order Form, via the payment method on file. Pre-authorized debit (PAD) and credit card payments are processed by Octopus Creative’s PCI-DSS-compliant payment processor.

4.3 Late Payment

Amounts not paid within 30 days of their due date bear interest at 2.0% per month (26.82% per annum), compounded monthly, from the due date until fully paid.

4.4 Suspension for Non-Payment

Octopus Creative may suspend your access to the Platform if any payment is 15 or more days overdue, following written notice. Reactivation after suspension for non-payment is subject to payment of all outstanding amounts plus a reactivation fee of 15% of the outstanding balance (minimum CAD 150.00).

4.5 Taxes

You are responsible for all applicable taxes (including HST/GST/PST) arising from your purchase. We will add applicable taxes to your invoice where required by law.

4.6 Fee Disputes

You must notify us of any invoice dispute within 21 days of the invoice date using the contact form at crewrm.io/contact. After 21 days, invoices are conclusively deemed accepted and undisputed. A genuine good-faith dispute does not excuse payment of undisputed amounts.

4.7 Payment Card Rules

Nothing in this Agreement restricts any right you may have under applicable payment card network rules.

5. Client Data

5.1 Your Data, Your Responsibility

You retain all right, title, and interest in and to your Client Data. Octopus Creative does not claim ownership of Client Data. You grant Octopus Creative a limited, non-exclusive license to process Client Data solely to provide the Services.

5.2 Your Obligations for Client Data

You represent and warrant that:

(a) you have all necessary rights, consents, and permissions to provide Client Data to Octopus Creative and to have it processed as described in this Agreement and our Privacy Policy;

(b) Client Data does not violate any applicable law, third-party intellectual property right, or privacy obligation; and

(c) you comply with all applicable privacy and data protection laws, including BC PIPA and PIPEDA, in your collection and submission of Client Data to the Platform.

5.3 Data Processing

Octopus Creative processes Client Data as a data processor acting on your instructions. Our obligations as data processor are described in the Privacy Policy at crewrm.io/privacy-policy.

5.4 Data Portability and Deletion

Upon request, Octopus Creative will provide you with a reasonably formatted export of your Client Data. Upon termination of your account, Octopus Creative will retain Client Data for up to 30 days following the termination date, after which it will be securely deleted from active systems. Data may persist in backup systems for up to 90 days following deletion from active systems.

6. Acceptable Use

6.1 Permitted Use

You may use the Platform only for lawful business purposes consistent with this Agreement.

6.2 Prohibited Uses

You must not:

(a) use the Platform to send spam, unsolicited messages, or communications that violate Canada’s Anti-Spam Legislation (CASL) or any other applicable anti-spam law;

(b) use the Platform to store, transmit, or process material that is illegal, defamatory, obscene, harmful, or infringes any third-party intellectual property rights;

(c) attempt to gain unauthorized access to the Platform, other users’ accounts, or Octopus Creative’s systems;

(d) use the Platform in a way that impairs availability or performance for other users;

(e) reverse-engineer, decompile, disassemble, or create derivative works from the Platform or any underlying software;

(f) resell, sublicense, or make the Platform available to third parties other than your Authorized Users, except as expressly permitted in writing by Octopus Creative;

(g) use the Platform to build a competing product or service; or

(h) remove or obscure any proprietary notices on the Platform.

6.3 Suspension for Abuse

Octopus Creative may immediately suspend your access if it reasonably believes you are in breach of Section 6.2, or if suspension is necessary to protect the integrity of the Platform or the rights of other users. We will notify you of the suspension as soon as practicable and work with you in good faith to resolve legitimate disputes.

7. Intellectual Property

7.1 Platform Ownership

The Platform, including all underlying technology, code, design, trademarks, AI models, and Documentation, is owned by Octopus Creative and its licensors. No rights in the Platform are granted to you beyond the limited license in Section 3.1.

7.2 Deliverables

Ownership of Deliverables is as specified in the applicable Order Form or Statement of Work. In the absence of contrary written terms, work product created specifically and exclusively for you as part of Professional Services belongs to you upon full payment of all Fees.

7.3 Feedback

If you provide Octopus Creative with feedback, suggestions, or ideas about the Platform, you grant Octopus Creative a perpetual, irrevocable, royalty-free right to use, incorporate, and exploit that feedback without restriction or compensation.

7.4 Aggregated Data

Octopus Creative may collect and use aggregated, de-identified data derived from your use of the Platform to improve the Platform and services. This data will not identify you or your clients.

8. Confidentiality

8.1 Definition

“Confidential Information” means non-public information disclosed by one party to the other that is identified as confidential or that a reasonable person would understand to be confidential given the nature of the disclosure. Client Data is your Confidential Information. Pricing, technical specifications, and product roadmaps are Octopus Creative’s Confidential Information.

8.2 Obligations

Each party agrees to: (a) hold the other’s Confidential Information in strict confidence; (b) not disclose it to any third party except to employees, contractors, or advisors who have a need to know and are bound by equivalent confidentiality obligations; and (c) use it only to exercise rights or fulfil obligations under this Agreement.

8.3 Exceptions

Confidentiality obligations do not apply to information that: (a) is or becomes publicly known without breach of this Agreement; (b) was rightfully known by the recipient before disclosure; (c) is independently developed by the recipient; or (d) is required to be disclosed by law, court order, or regulatory requirement (provided the disclosing party gives reasonable advance notice where permitted).

9. Warranties and Disclaimers

9.1 Mutual Warranties

Each party represents and warrants that: (a) it has full power and authority to enter into this Agreement; and (b) it will comply with all applicable laws in performing its obligations.

9.2 Octopus Creative Platform Warranty

Octopus Creative warrants that the Platform will perform materially in accordance with the Documentation under normal use during the Subscription Term. If the Platform fails to materially conform and you report the failure to us in writing, our sole obligation is to use commercially reasonable efforts to correct the non-conformance. If we cannot correct it within 30 days, you may terminate the affected subscription and receive a pro-rated refund of prepaid Fees.

9.3 Disclaimer

EXCEPT AS EXPRESSLY SET OUT IN SECTION 9.2, THE PLATFORM AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” OCTOPUS CREATIVE DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY OF AI OUTPUTS. OCTOPUS CREATIVE DOES NOT WARRANT THAT THE PLATFORM WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE OF SECURITY VULNERABILITIES.

YOU ARE RESPONSIBLE FOR REVIEWING AND APPROVING ALL AI EMPLOYEE OUTPUTS BEFORE ACTING ON THEM. OCTOPUS CREATIVE MAKES NO WARRANTY REGARDING THE ACCURACY, COMPLETENESS, OR SUITABILITY OF ANY AI EMPLOYEE OUTPUT.

10. Limitation of Liability

10.1 Exclusion of Consequential Damages

NEITHER PARTY IS LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATING TO THIS AGREEMENT, INCLUDING LOST PROFITS, LOST DATA, LOSS OF BUSINESS, OR BUSINESS INTERRUPTION, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10.2 Aggregate Cap

OCTOPUS CREATIVE’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT IS LIMITED TO THE TOTAL FEES PAID BY YOU IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

10.3 Exceptions

Sections 10.1 and 10.2 do not limit liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be excluded or limited under applicable law.

11. Indemnification

11.1 By You

You will indemnify, defend, and hold harmless Octopus Creative and its officers, directors, employees, and contractors from and against any claims, damages, losses, liabilities, and costs (including reasonable legal fees) arising from: (a) your or your Authorized Users’ use of the Platform in violation of this Agreement; (b) your Client Data, including any claim that it infringes a third party’s rights or violates applicable law; or (c) your breach of any representation or warranty in this Agreement.

11.2 By Octopus Creative

Octopus Creative will indemnify, defend, and hold you harmless from third-party claims alleging that the Platform, as delivered and used in accordance with this Agreement, infringes any Canadian or US copyright or trade secret. This indemnification does not apply if the alleged infringement arises from your modifications to the Platform, your Client Data, or your use of the Platform in combination with third-party products not authorized by Octopus Creative.

11.3 Indemnification Procedure

The party seeking indemnification must: (a) promptly notify the other in writing upon becoming aware of a claim; (b) give the indemnifying party sole control of the defense and settlement (provided the settlement does not impose any obligation or liability on the indemnified party without its consent); and (c) provide reasonable cooperation at the indemnifying party’s expense.

12. Term and Termination

12.1 Term

This Agreement begins on the date you first accept it (by creating an account or clicking “I Agree”) and continues for the Subscription Term and any renewals.

12.2 Renewal

Monthly subscriptions renew automatically on a monthly basis. Annual subscriptions renew automatically for successive 12-month terms. To prevent renewal, you must cancel before the renewal date.

12.3 Termination for Cause

Either party may terminate this Agreement immediately on written notice if the other party: (a) materially breaches this Agreement and fails to cure the breach within 30 days of written notice; or (b) becomes insolvent, makes an assignment for the benefit of creditors, or has a trustee or receiver appointed.

12.4 Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the then-current billing period. Octopus Creative does not provide pro-rated refunds for partial subscription periods unless termination is due to Octopus Creative’s material breach or as required by applicable law.

12.5 Effect of Termination

Upon expiry or termination: (a) your access to the Platform ceases; (b) all outstanding Fees become immediately due; (c) you must cease use of any Octopus Creative Confidential Information; and (d) each party will promptly return or destroy the other’s Confidential Information on request. Termination does not limit either party’s rights or remedies for events occurring before termination.

13. Dispute Resolution and Governing Law

13.1 Governing Law

This Agreement is governed by and construed in accordance with the laws of British Columbia and the applicable laws of Canada, excluding conflict of laws principles.

13.2 Mandatory Arbitration

ANY DISPUTE, CONTROVERSY, OR CLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT, OR ITS BREACH, TERMINATION, OR VALIDITY, WILL BE FINALLY RESOLVED BY BINDING ARBITRATION UNDER THE RULES OF THE VANCOUVER INTERNATIONAL ARBITRATION CENTRE (VANIAC) AS THEN IN FORCE. The arbitration will be conducted in Vancouver, British Columbia. The arbitral tribunal will consist of a sole arbitrator. The language of the arbitration will be English. The award will be final and binding. Judgment on the award may be entered in any court of competent jurisdiction.

13.3 Class Action Waiver

YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE ACTION AGAINST OCTOPUS CREATIVE. ALL CLAIMS MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY AND NOT AS A CLASS MEMBER.

13.4 Exception for Injunctive Relief

Notwithstanding Section 13.2, either party may seek emergency injunctive or other equitable relief from any court of competent jurisdiction in British Columbia to protect its intellectual property or Confidential Information pending arbitration.

13.5 Limitation Period

Any claim under this Agreement must be commenced within 2 years of the date on which the claimant knew or ought to have known of the cause of action, or within any longer minimum period required by the BC Limitation Act, SBC 2012, c. 13.

14. Non-Disparagement

You agree not to make disparaging, defamatory, or derogatory statements about Octopus Creative, its personnel, or the Platform through any medium (including social media, review platforms, or public forums). This clause does not restrict your right to make good-faith complaints to regulators or to give honest private feedback to Octopus Creative directly.

15. General

15.1 Entire Agreement

This Agreement, together with any Order Form or Statement of Work, constitutes the entire agreement between the parties regarding its subject matter and supersedes all prior representations, warranties, and agreements.

15.2 Amendments

Octopus Creative may update these Terms of Service. We will provide at least 30 days’ notice of material changes by posting the updated terms at crewrm.io/terms and, where practicable, notifying you by email. Your continued use of the Platform after the effective date of changes constitutes acceptance of the revised terms.

15.3 No Waiver

A party’s failure to enforce any provision of this Agreement is not a waiver of its right to do so in the future.

15.4 Severability

If any provision of this Agreement is held unenforceable, the provision will be modified to the minimum extent necessary to make it enforceable, and all remaining provisions continue in full force.

15.5 Assignment

You may not assign or transfer this Agreement without Octopus Creative’s prior written consent. Octopus Creative may assign this Agreement in connection with a merger, acquisition, or sale of substantially all of its assets, provided the successor assumes all obligations under this Agreement. Any unauthorized assignment is void.

15.6 Force Majeure

Neither party is liable for failure or delay in performance due to causes beyond its reasonable control, including acts of God, pandemic, war, government action, or widespread internet failure, provided the affected party gives prompt notice and uses reasonable efforts to resume performance.

15.7 Notices

Notices under this Agreement must be in writing. Notices from you to Octopus Creative must be submitted through crewrm.io/contact or sent by registered mail to PO Box 627, Harrison Hot Springs, BC V0M 1K0, Canada. Notices from Octopus Creative to you will be sent to the email address registered on your account.

15.8 Relationship of Parties

The parties are independent contractors. This Agreement does not create a partnership, joint venture, employment, franchise, or agency relationship.

15.9 Insurance

Octopus Creative maintains: (a) commercial general liability insurance of not less than CAD 2,000,000 per occurrence; and (b) technology and cyber liability insurance of not less than CAD 1,000,000 per occurrence.

16. Contact

For any questions about these Terms of Service, please contact:

Octopus Creative Inc.
PO Box 627, Harrison Hot Springs, BC V0M 1K0, Canada
Phone: 1-866-205-8488
Contact: crewrm.io/contact
Website: crewrm.io